Frequently asked questions

Where do we teach?

We bring piano lessons to your home. Our visiting tutors currently teach all lessons online to pupils in Charlton, Greenwich, Blackheath, Eltham, and surrounding areas.

When can I start with piano lessons?

First, we will ask you to fill out our enquiry form, using this link: pianomaestros.co.uk/contact.

Based on your information we will then look at our availability and find the best tutor matching your requirements. After the initial consultation lesson with the tutor, we will ask you to complete the registration form and send the invoice for the first term of lessons. Once we have all the necessary paperwork and have received the payment, you can start your lessons.

How do I pay for my lessons?

All piano lessons are paid for in advance for the whole term or agreed series of lessons. The fees must be paid for in full before the first lesson of the term/series. This is done via online bank transfer. Our bank account details will be included on the invoice.

Do I need an acoustic piano, digital piano or electronic keyboard?

You will definitely need to have an instrument to practice on if you want to make progress. Please talk to your teacher or visit our website to find out more about what options are available to you, and for our advice and recommendations on a suitable instrument.

How much do I need to practice?

Practice does make perfect, and we understand that everyone has a different amount of time which they can put aside for practice each week. We recommend trying to find at least 15 minutes each day, ideally 30 minutes. It is your responsibility to maintain a regular piano practice – the more you put in, the more you will get out of your lessons.

What if I can’t make my lesson?

If you are unable to make your lesson, please speak to your teacher at least 48 hours prior to your scheduled appointment to see if it might be possible to rearrange it. Please note that teachers are unable to reschedule more than one lessons per term.

If you miss a lesson or give a late notice (less than 48 hours), the teacher is not obliged to make up this time. Missed lessons by a pupil can only be made up at the teacher’s discretion.

What if my teacher has to miss a lesson?

On a rare occasion, if your teacher will be absent or unable to deliver your lesson, they will replace that lesson on a day and time suitable for you.

How do I go about cancelling my lessons?

You can cancel your tuition agreement by giving notice in writing to Piano Maestros at least four weeks before a half term/end of the term. Where the notice is given less than four weeks before half term/end of term, the payment for a full half term’s fees (six weeks of lessons) will be due.

Where can I find more information?

Should you have any further questions, please talk to your tutor or email us at academy@pianomaestros.co.uk. You can also call us on 0203 654 8102.