Frequently asked questions
Where do we teach?
We bring piano lessons to your home. Our visiting tutors currently teach all lessons online to pupils in Charlton, Greenwich, Blackheath, Eltham, and surrounding areas.
When can I start with piano lessons?
First, we will ask you to fill out our enquiry form, using this link: pianomaestros.co.uk/contact.
Based on your information we will then look at our availability and find the best tutor matching your requirements. After the initial consultation lesson with the tutor, we will ask you to complete the registration form and send the invoice for the first term of lessons. Once we have all the necessary paperwork and have received the payment, you can start your lessons.
How do I pay for my lessons?
All piano lessons are paid for in advance for the whole term or agreed series of lessons. The fees must be paid for in full before the first lesson of the term/series. This is done via online bank transfer. Our bank account details will be included on the invoice.
Do I need an acoustic piano, digital piano or electronic keyboard?
How much do I need to practice?
What if I can’t make my lesson?
If you are unable to make your lesson, please speak to your teacher at least 48 hours prior to your scheduled appointment to see if it might be possible to rearrange it. Please note that teachers are unable to reschedule more than two lessons per term.
If you miss a lesson or give a late notice (less than 48 hours), the teacher is not obliged to make up this time. Missed lessons by a pupil can only be made up at the teacher’s discretion.
What if my teacher has to miss a lesson?
On a rare occasion, if your teacher will be absent or unable to deliver your lesson, they will replace that lesson on a day and time suitable for you. If you cannot find a mutually convenient time, the payment for this lesson will be refunded.
How do I go about cancelling my lessons?
You can cancel your tuition agreement by giving notice in writing to Piano Maestros at least four weeks before a half term/end of the term. Where the notice is given less than four weeks before half term/end of term, the payment for a full half term’s fees (six weeks of lessons) will be due.
What if my teacher has to miss a lesson?
On a rare occasion, if your teacher will be absent or unable to deliver your lesson, they will replace that lesson on a day and time suitable for you. If you cannot find a mutually convenient time, the payment for this lesson will be refunded.
Where can I find more information?
Should you have any further questions, please talk to your tutor or email us at academy@pianomaestros.co.uk. You can also call us on 0203 654 8102.